Training Specialist

Local Business Pro helps home service businesses answer more calls, book more jobs, manage customer relationships, and run their operations through AI voice, CRM, and field service management software.

When a new customer joins Local Business Pro, our Build Team configures their account, including their AI Voice Receptionist, CRM, field service tools, automations, and other setup needs.

Once the account is ready, the Training Specialist steps in to teach the customer and their team how to actually use the software in their day-to-day business.

You will lead training calls, answer questions, identify concerns, and make sure each customer understands how Local Business Pro fits into their business operations.

This role is part trainer, part customer educator, and part support content owner. As we scale, this person will be responsible for delivering live customer training, improving our training process, and curating high-quality support documentation so customers can get answers quickly and feel confident using the platform.

For this first position, while we are still scaling the training department, a major responsibility will also be managing and improving our support documentation and support page. This includes organizing help articles, improving training resources, identifying missing documentation, and making sure our customer-facing materials are clear, helpful, and high-quality.

• Lead live training sessions with new customers and their staff
• Train users on how to use Local Business Pro's AI Voice Receptionist, CRM, field service tools, customer communication tools, and other core features
• Adjust training based on the customer's business type, team structure, and comfort level with technology
• Explain technical concepts in simple, easy-to-understand language
• Help customers understand not just how the software works, but how it helps them save time, capture more revenue, and improve operations
• Identify customer concerns during training and make sure those concerns are addressed clearly
• Help drive adoption so users actually start using the platform after onboarding

• Create simple training plans for different customer types and team roles
• Customize training based on the needs of owners, office staff, technicians, sales teams, and other users
• Help define what a successful training experience should look like for different types of businesses
• Work with the Client Success Manager to understand customer goals, business context, and any known concerns before training begins

• Curate, organize, and improve Local Business Pro's support documentation
• Manage and improve the support page so customers can easily find answers
• Create or update help articles, guides, checklists, FAQs, and training materials
• Identify gaps in current support content based on customer questions and training calls
• Turn repeated customer questions into clear documentation
• Make sure all support materials are accurate, easy to understand, and aligned with the current product
• Help build a training library that future trainers and customers can rely on

• Document common customer questions, objections, and confusion points
• Share product feedback with the Client Success and Product teams
• Identify areas where the software experience or training process can be improved
• Help improve the handoff process between the Build Team, Client Success Manager, and Training Specialist

The ideal person for this role is friendly, patient, organized, and comfortable teaching people who may not be technical. You should be able to take complicated software concepts and explain them in a way that a busy business owner, office manager, or technician can understand. You should also be comfortable creating structure. Since this is an early training role, we need someone who can help build the training process, not just follow one.

• Strong English communication skills
• Comfortable leading customer-facing video calls
• Friendly, patient, and confident when working with customers
• Ability to explain technical topics in simple terms
• Strong documentation and writing skills
• Highly organized and detail-oriented
• Comfortable learning new software quickly
• Able to create training plans, support guides, and help resources
• Able to identify customer confusion and turn it into better documentation or training

Experience with any of the following is a strong plus:

• Home service businesses such as pest control, HVAC, plumbing, electrical, roofing, cleaning, arborist, or general contracting companies
• Field service management software such as Jobber, Housecall Pro, ServiceTitan, Workiz, FieldEdge, Service Fusion, or similar platforms
• CRM platforms, customer communication tools, scheduling software, or business operations software
• Customer support, customer success, software training, onboarding, or implementation roles
• Creating help center articles, SOPs, training videos, or customer education materials

• Customers leave training feeling confident using Local Business Pro
• Customer teams actually adopt the software after onboarding
• Repeated customer questions turn into better support articles or training materials
• The support page becomes easier to use and more complete over time
• Client Success Managers receive fewer basic support questions because customers have better training and documentation
• Future trainers have a clear process, strong documentation, and reusable training materials to follow

This role will work closely with:

• Client Success Managers, who own the customer relationship
• The Build Team, who configures the customer's account
• Product and Support, who help resolve bugs, product gaps, and customer questions

The Training Specialist will help bridge the gap between setup and long-term success by making sure customers know how to use what was built for them.

Compensation will be based on experience, location, and fit for the role.

Local Business Pro is not just selling software. We are helping service-based businesses save time, capture more revenue, and operate more efficiently. The Training Specialist plays a key role in making sure customers do not just get an account built for them, but actually understand how to use it, trust it, and get value from it.