Troubleshooting AI Voice Issues
Solutions for common AI Voice problems including call quality, recognition, and transfer issues.
If you're experiencing issues with AI Voice, this guide covers the most common problems and their solutions.
Calls Not Going to AI Voice
Check that call forwarding is properly configured on your phone system. The forwarding number must exactly match the AI Voice number in your settings.
AI Not Understanding Callers
If callers report the AI doesn't understand them, review your call transcripts to identify patterns. You may need to add industry-specific terms to your vocabulary list.
Bizzy Can Do This For You
Instead of doing this manually, just tell Bizzy:
"Hey Bizzy, diagnose AI Voice issues"
Or navigate to: Settings → AI Voice → Diagnostics
Tags:
Was this article helpful?
Last updated: January 22, 2024
Related Articles
Setting Up Your AI Voice Receptionist
A complete guide to activating and configuring your AI-powered phone assistant.
Setting Up Your AI Receptionist's Initial Greeting
Learn the two ways to configure how your AI receptionist answers the phone: dynamic instruction-based greetings or stati...
Customizing Your AI Receptionist for Any Conversation
Learn how to use Customer Type Segmentation, Conditional Call Forwarding, and Post-Call Automations to handle any type o...