How Does Local Business Pro Work?
Last Updated: August 05, 2024
Local Business Pro is a cutting-edge AI-powered platform designed to transform the way businesses interact with their customers. By leveraging advanced artificial intelligence, Local Business Pro offers a seamless and efficient customer service experience that is both innovative and intuitive.
By automating customer service processes, Local Business Pro boosts efficiency and elevates the quality of service provided. The platform’s capability to manage multiple interactions concurrently ensures prompt service, which is essential for maintaining a stellar business reputation and fostering customer loyalty.
How Does the AI Technology Work?
Local Business Pro’s AI Receptionist works in a very simple way:
- Our system receives input from a potential customer.
- We translate the input into plain text so that our large language models can understand the input.
- Then, we pull information you have put into our system such as services or the main goal of your receptionist to formulate a response.
- We then turn that into audio so that your AI receptionist can communicate with your customers.
While following the process outlined above, our system will pull out important details such as your customer’s name, address, or anything else that you deem important.
AI Voice
When you sign up for Local Business Pro, you receive a unique phone number. Based on the business logic you wish to set up, you can connect your customers to your AI Assistant.
- No Answer Forwarding: If you can’t answer your phone, the AI Assistant handles the call, ensuring new customers are taken care of even if you’re busy.
- Phone Tree: Direct new customers to the AI Assistant while existing customers go to voicemail, providing a customized experience.
- After Hours & Weekends: The assistant provides round-the-clock service by picking up calls after hours or on weekends.
- Mix of Options: Customize forwarding logic based on your needs, directing calls through sales reps first or directly to the assistant as necessary.
AI Chat Bot
Local Business Pro also offers an AI Chat Bot for your website. It integrates easily with a simple JavaScript snippet, and the support team can assist with setup if needed.
Onboarding and Customization
Onboarding Setup
Upon signing up for Local Business Pro, you’ll go through an onboarding process with Bizzy Bot, which collects essential business information. After submission, you’ll receive a welcome email with login credentials to access the Local Business Pro Portal.
Customizing Your AI Receptionist
Configure your AI Receptionist to reflect your business’s needs. Customize settings, add business services, and embed the AI on your website to ensure it operates seamlessly as an extension of your team.
- Receptionist Settings: Define the AI’s persona, office role, industry, goals, forwarding logic, and custom prompts.
- Services Tab: Add detailed descriptions, pricing strategies, and appointment settings for each service your business offers.
Testing and Embedding
Before going live, thoroughly test your AI Receptionist with chat and call simulations. Once satisfied, embed the AI on your website and set up notifications to stay informed about interactions.
