Acme HVAC, a 15-person HVAC company in Phoenix, was struggling with a common problem: missed calls. Their office staff couldn't keep up during peak summer months, and calls were going to voicemail—where leads died.
The Challenge
During their busiest months, Acme was missing 30% of incoming calls. With an average job value of $450 and healthy close rates, they knew this was costing them tens of thousands of dollars.
The Solution
Acme implemented Local Business Pro's AI phone answering system. The AI handled overflow calls, after-hours calls, and peak-time overflow—answering 100% of calls with a friendly, knowledgeable voice.
The Results
In 90 days, Acme recovered $52,000 in revenue from calls that would have previously gone to voicemail. Their customer satisfaction scores improved, and their office staff could focus on in-person customers.