Precision Plumbing is a family-owned business with 5 technicians. The owner, Maria, was spending 3+ hours per day on admin tasks: scheduling, follow-ups, invoicing, and chasing down customers for reviews.
The Challenge
Maria wanted to grow the business, but she was stuck in the weeds. Every time she tried to focus on marketing or hiring, the day-to-day operations pulled her back.
The Solution
Precision implemented a suite of automations: automated appointment confirmations, estimate follow-ups, review requests, and invoice reminders. The CRM now handles what used to require hours of manual work.