Introducing the New Local Business Pro Dashboard: Smarter Conversations, Deeper Insights, Better Results

Hey there! Keeton here — and I couldn’t be more excited to roll out one of the biggest updates we’ve ever made to Local Business Pro.

For the past few weeks, the new dashboard has quietly been running in the background of your accounts. We’ve been collecting real-world data, stress testing the system, and polishing every feature. And now? It’s ready for you to fully explore.

This is more than just a fresh coat of paint — this dashboard is your new command center, designed to give you unprecedented insight into your calls, your customers, and your growth.

📊 So, What’s New?

1. Real-Time Call Analytics

We’re not just logging calls anymore. The new dashboard analyzes every conversation and breaks them down into powerful, actionable data:

Total calls
Appointments booked
Support requests
Hot leads that didn’t convert

Take Skate World of Kettering, Ohio (shoutout to Scott!) — in just seven days, the system detected:

232 conversations
6 appointments
2 support calls
23 hot leads

You instantly know what needs attention — no more guesswork, no more digging through CRM logs.

2. Peak Call Times & Offer Performance

See exactly when your phone rings the most with hourly breakdowns, and track which offers are converting best. If one of your promos is underperforming, you’ll know — and you can tweak your AI script or business logic to improve it.

3. Customer Satisfaction (CSAT) Scores

If you’ve activated our CSAT feature, you’ll now see how real customers feel about your AI receptionist. And here’s the kicker: dips in CSAT often come down to setup issues or unclear logic.

Review calls, identify friction points, and adjust — all within the dashboard.

🎯 Build Your Own Metrics

This might be the most exciting part.

You can now create your own AI-powered metrics to track exactly what you want — whether it’s call intent, topic categories, or specific business outcomes.

Here’s how it works:

Define a metric (e.g., “Reason for call”)
Choose the type (category, yes/no, number, or freeform text)
Provide examples (e.g., Skate Rentals, Hours, Directions, Food Options)
Let the AI do the rest in real time

You can then visualize those metrics with custom charts: pie charts, bar graphs, or tables. You dream it, your dashboard shows it.

Note: Metrics start counting from the moment you create them, but if you need retroactive data, let us know — we’re happy to help.

🧠 Redesigned Conversations Page

We rebuilt the entire conversations interface from the ground up to help you and your team move faster and stay organized.

🔍 Advanced Filters & Custom Statuses

Quickly sort calls by tags like “Hot Lead,” “Support Needed,” “Booked Appointment,” or your own custom statuses like “Job Inquiry” or “Needs Follow-Up.”
Assign calls statuses like “New,” “Complete,” or “Spam” for better triage.

📞 Individual Call Review Made Easy

Open any call and instantly:

See caller info and call type (inbound/outbound/web chat)
View auto-applied tags
Read AI summaries and full transcriptions
Listen to call audio
Leave admin notes
Rate calls and provide AI feedback

And when something’s off — like the AI responding to background chatter — just flag it. That sends a signal to our team to either improve the AI or reach out with a fix.

⚙️ Workflow-Friendly Navigation

Quickly mark conversations as reviewed
Navigate with Next/Previous buttons
Set how many calls you want to view per page
Filter your pipeline like a pro

This isn’t just a redesign. It’s a whole new way of managing your customer communication at scale.

📞 Your AI Receptionist Just Got Smarter

This update turns your AI receptionist from a helpful assistant into a full-fledged business analyst.

Whether you’re a family fun center, a pest control company, or a home services provider — the new dashboard gives you clarity, control, and confidence that your leads are handled, your customers are happy, and nothing is slipping through the cracks.

🛠 Need Help?

If you have questions about setting up your metrics, interpreting CSAT, or organizing your calls — just reach out. We’re here to make sure you get the most out of every feature.

Stay tuned — we’re not done yet. But for now, go explore the new dashboard, and see what your business has been trying to tell you all along.

Let’s grow.

Keeton & Local Business Pro