Home service calls are full of words generic speech systems can miss: team names, brand names, neighborhoods, equipment models, uncommon services, and trade-specific shorthand.
That is why Local Business Pro now includes Speech Recognition Priority Words for your AI receptionist.
What Speech Recognition Priority Words do
Speech Recognition Priority Words give the AI receptionist a short list of business-specific vocabulary to listen for during future calls.
Use them for words callers and your team say often, especially when a speech recognition system might confuse them with a more common word.
Good examples:
- Business or brand names
- Owner, dispatcher, or technician names
- Service terms customers ask about often
- Product names, equipment names, or branded packages
- Local phrases your callers use repeatedly
Bad examples:
- One-off customer names
- Phone numbers
- Email addresses
- Private notes or temporary call details
Those one-off details should still be captured during the conversation, confirmed back to the caller, and saved through the normal customer/contact flow. Priority words are for durable vocabulary, not temporary call data.
Why this matters for AI phone calls
Every call depends on what the AI hears first. If the first transcript is wrong, the AI may need extra confirmations, save the wrong spelling, or route the call to human follow-up sooner than necessary.
Priority words do not replace caller confirmation. They improve the first pass so the AI has a better shot at hearing your business language correctly before it decides what to ask, save, book, or escalate.
Where to find it
Go to AI Logic / Receptionist and open your AI receptionist settings. Look for Speech Recognition Priority Words near the voice settings.
Add a word or short phrase, press Add, and wait for the setting to show Saved. Changes apply to future calls after the setting is saved.
Keep the list focused
The strongest lists are short and intentional.
Start with the words that create real support pain today: your brand, high-value staff names, service terms, or names the AI has misheard more than once.
Do not turn this into a contact list or a catch-all instruction box. The more focused the vocabulary, the cleaner the signal.
Ready to Stop Losing Customers?
Have a word your AI receptionist keeps hearing wrong? Add it to Speech Recognition Priority Words and test the next call.
Book a DemoThe bottom line
Speech Recognition Priority Words give operators a simple way to teach the AI receptionist the vocabulary that matters most to their business. It is a small setting, but it protects the first mile of every phone call: what the AI hears.
