Configuring Your Local Business Pro Chat and Phone System
Last Updated: January 29, 2025
This section allows you to configure your chat and phone setup, including:
- Purchasing or selecting your Local Business Pro (LBP) AI receptionist’s phone number
- Choosing how calls are handled (e.g., connecting directly to the AI or forwarding to a live number first)
- Embedding the Local Business Pro chat widget on your website
Receptionist's Phone Logic
Receptionist’s Number:
If you already have one, you will see your ‘Receptionist’s Number’ when you go to
Connect > Chat & Phone Setup, then Receptionist’s Number under The Receptionist’s Phone Logic.
However, if you don’t have a receptionist number yet, you’ll need to subscribe to a plan before purchasing and selecting a phone number for your AI receptionist.
Related Article: Getting Your AI Receptionist Number
Call Handling Options (Connect Logic):
You have these options for handling incoming calls:
- Connect the call directly to the AI receptionist
- Try a live team member first—if no one answers, the AI receptionist will take over
- Follow Mobile APP Settings (coming soon)
Call Handling Settings:
- Connect Caller Directly to AI – Calls go straight to your AI receptionist.
- Live Number First, Then AI If No Answer – The call rings a live number first. If unanswered after a set duration, the AI picks up. You can set the ring duration to 5, 15, 30, 45, or 60 seconds. You can also add up to 10 forwarding numbers to attempt connection before the AI answers.
Pre-Call Recording Announcement:
Would you like Local Business Pro to notify callers that the call is being recorded? Some countries and states require this by law.
- Our pre-call recording announcement informs callers that the conversation will be recorded.
- Some local laws may prohibit disabling this feature—we recommend keeping it on.
Website Chat Widget
Easily embed the Local Business Pro chat widget on your website:
For step-by-step instructions, see: How to Embed Your AI Chat Widget
Need help?
If you need assistance with purchasing your Local Business Pro number, setting up call handling (Connect Logic), or embedding the chat widget on your website, contact our Support Team—we’re happy to help!
