Understanding Your AI Receptionist's Conversations
Last Updated: January 28, 2025
The Conversations section provides access to all chats and call recordings from your AI receptionist’s interactions with current or potential customers. It’s an essential tool for monitoring and managing communications related to your business.
Navigating the Conversations Section
When you click on Conversations (the first option in the sidebar menu), you’ll find four subsections:
List of Conversations:
This section displays all chat and call recordings from your AI receptionist’s interactions. You can categorize conversations as new lead, current customer, follow-up, sold, spam call, testing, or other labels. Additionally, conversations can be filtered to enable precise analysis and reporting, helping you plan and improve your business strategies effectively.
Dashboard Analytics:
The Dashboard Analytics provides a quick overview of call and chat activity. View key metrics, such as the number of calls and chats received within a specific timeframe, displayed in easy-to-read graphs. Analyze stats like the latest calls and overall performance to evaluate your AI receptionist’s efficiency. These insights support informed decisions and help you create a custom growth plan for your business.
Outbound Conversations:
This section lists all outbound calls initiated by your AI receptionist. Unlike the List of Conversations (which tracks inbound interactions), this focuses specifically on outbound communication activities.
Voicemail:
If voicemail is activated on your account (e.g., due to a missed payment), your AI receptionist will be temporarily disabled, and incoming calls will be redirected to voicemail. You can customize the voicemail message or upload a pre-recorded message. This feature ensures you retain access to calls through voicemail while you resolve any payment issues, reflecting LBP’s commitment to supporting your business continuity.
Index
Related Articles
